Barb has helped me with my bookings for the last 15 years. From the very first time Barb has always been friendly and professional and she always goes the extra mile in helping me get my trips booked. She goes above and beyond anything I’ve experienced in any customer service anywhere. She has also helped many of my friends and they all say the same thing.

I was introduced to Barb by booking my first Heli-Ski trip to the Bugaboos twenty years ago. Although I already had 30 years of Skiing experience, I had no clue about Heli-Skiing, planning the trip, preparing for and setting expectations. Almost everyone has the same first questions (i.e. Do you really jump out of the Helicopter?). Barb quickly got me in line. She explained, in great detail, all aspects of what I needed to know (Safety, what a Heli-Ski Day would comprise, food, accommodations, crew, travel info, etc.). It set the stage for what would become my favorite thing to do. I have now stayed at most the Lodges that CMH offers (several more than twice). Our business relationship quickly became a strong friendship after torturing her with various credit card changes, expired visa, missing luggage, alternative trip diversions, etc. Several years ago Barb convinced me to try Heli-Hiking. What a suggestion. Now I’m totally hooked on Heli-Hiking and have taken my eldest daughter on every Heli-Hiking trip CMH offers.

Most importantly, Barb is my GOTO contact for anything and everything CMH. She is available 24 x 7 and has navigated travel issues, logistics, billing, anything and everything that goes into what probably will be your most adventurous exotic bucket list trip of a lifetime. She’s always available and incredible at her job. Barb has been to every CMH property and has traveled the world. Her experience and knowledge has been an invaluable asset to me. What seems so effortless to her is far more complex for her guests. I run two international corporations and have travelled the world for many decades. Agent Barb is the best or the best of the best (007). She is most definitely shaken NOT stirred.

Barb Follett and her team have helped my family and me book six CMH trips to five different lodges. Each experience has been seamless, from travel to accommodations and to the mountain/heli experience – my consistent great experience is a function of the professionalism and care her team puts into booking and client communications. I’ve already booked for 2023 and am counting the days till Barb’s team again works to provide a great trip experience. Thanks Barb!